Custom IT Services Tailored To Your Business
Managed IT Services
We monitor, manage, and support your network infrastructure, while guiding your business to a simpler, more productive future.
IT Maintenance Plans
Ensure your network is secure, computers are optimized, and data is backed up. Get the essentials without breaking your budget.
Virtualization
Less hardware, less costs, and more reliability. Enjoy more advanced technology without installing more equipment in your office.
CIO Advisory Services
Virtual CIO to help plan and budget for the future, select technology solutions that fit your goals, and provide expert guidance about how to leverage it.
Cloud Integration
Improve the reliability of your systems, increase scalability as your organization grows, or reduce ongoing hardware replacement costs.
Hosted Email
We offer a full suite of cloud hosted email solutions that help you work more reliably and securely. It’s time to make your email work smarter.
Backup & Disaster Recovery
Drive your business objectives knowing your most valuable asset - your data - is always backed up and available if and when disaster strikes.
Web Hosting
Our LiteSpeed powered servers are highly available against hardware failure and have dual redundant 10 GBPS connections to the internet. Park your website with us instantly.
Our 360 Degree Approach to IT Support
Team Based Support
A cornerstone of our approach is that we assign a small team of consultants to your network. Currently teams are comprised of 2-3 consultants. The teams are small enough to allow us to develop in-depth knowledge of your network, people, and business. When you call for support you know the consultant on the other end of the phone and they know you.
Responsive Service
We are nothing if not responsive. We know how frustrating it can be to have an urgent problem and not be able to reach someone for assistance. Even if we are busy with other issues we will at least make contact with the user as quickly as possible (often within a few minutes) to determine an acceptable timeframe for resolution. We are also careful to avoid stretching ourselves too thin; our top priority is keeping service levels high.
Flat Fee Pricing
We believe strongly in flat-fee, all-inclusive pricing rather than hourly pricing. With flat-fee pricing our interests are aligned with yours–we both have an incentive to invest the time and resources to create the most stable computing environment possible. Our flat fee pricing model includes unlimited support for maintenance and monitoring of your existing infrastructure, including emergency and after hours support.
Proactive Monitoring
Most network outages can be prevented if the network is being carefully watched. Our software monitors event logs and system performance characteristics 24×7 and immediately notifies us if anything is out of the ordinary—often before the issue causes a work disruption. For any monitoring activities which cannot be automated we schedule recurring manual checks in our trouble ticket software to ensure follow up.
Remote Support
Part of our standard client on-boarding process involves installing remote support software on every server, desktop, and laptop. This allows us to connect to work computers within seconds after receiving a support request and troubleshoot as necessary. A perfect solution for those who travel, work from a remote satellite office, or just happen to be outside of the office that day.
Documentation
In order to successfully share knowledge and processes among our team members we rely on excellent network documentation. We fully document the network configuration, IT issues, admin passwords, etc. and give you full ownership of that documentation which ensures that you will never be held hostage by a lack of knowledge about your own network. Being organized is the key to quick and efficient ticket resolution, which is something we pride ourselves on.
Team Based Support
A cornerstone of our approach is that we assign a small team of consultants to your network. Currently teams are comprised of 2-3 consultants. The teams are small enough to allow us to develop in-depth knowledge of your network, people, and business. When you call for support you know the consultant on the other end of the phone and they know you.
Responsive Service
We are nothing if not responsive. We know how frustrating it can be to have an urgent problem and not be able to reach someone for assistance. Even if we are busy with other issues we will at least make contact with the user as quickly as possible (often within a few minutes) to determine an acceptable timeframe for resolution. We are also careful to avoid stretching ourselves too thin; our top priority is keeping service levels high.
Flat Free Pricing
We believe strongly in flat-fee, all-inclusive pricing rather than hourly pricing. With flat-fee pricing our interests are aligned with yours–we both have an incentive to invest the time and resources to create the most stable computing environment possible. Our flat fee pricing model includes unlimited support for maintenance and monitoring of your existing infrastructure, including emergency and after hours support.
Proactive Monitoring
Most network outages can be prevented if the network is being carefully watched. Our software monitors event logs and system performance characteristics 24×7 and immediately notifies us if anything is out of the ordinary—often before the issue causes a work disruption. For any monitoring activities which cannot be automated we schedule recurring manual checks in our trouble ticket software to ensure follow up.
Remote Support
Part of our standard client on-boarding process involves installing remote support software on every server, desktop, and laptop. This allows us to connect to work computers within seconds after receiving a support request and troubleshoot as necessary. A perfect solution for those who travel, work from a remote satellite office, or just happen to be outside of the office that day.
Documentation
In order to successfully share knowledge and processes among our team members we rely on excellent network documentation. We fully document the network configuration, IT issues, admin passwords, etc. and give you full ownership of that documentation which ensures that you will never be held hostage by a lack of knowledge about your own network. Being organized is the key to quick and efficient ticket resolution, which is something we pride ourselves on.
FOUNDED IN
2006
SUPPORT TICKETS COMPLETED
328,519
CLIENT DATA SECURED
284 TB
CLIENT SaaS APPS SUPPORTED
156
Best In Class Help Desk
Clients love our help desk. Three simple ways to get the help you need when you need it most. Compare our response times with your current provider and see why businesses are switching to our team.
Service Request
“Can you setup a new email?”
“I have a billing question”
“Need to order a new computer”
Response Time:
30 min or less
Live Chat
“My computer is really slow”
“I forgot my password”
“Not able to send email”
Response Time:
5-10 minutes
Phone
“The internet is down”
“We have a security concern”
“Nobody can access the server”
Response Time:
Immediately